Refund policy

UNMS Collection — Returns & Refunds

Request a return or refund within 14 days of delivery if your item arrives damaged, defective or incorrect. If your order has not arrived after the estimated delivery period, contact us so we can investigate and arrange an appropriate resolution.

Submit your request through our Contact Us form. Include your order number, email address, reason for the request and relevant photographs. Include a link to your photographs in the form, or provide them when we reply.

Change-of-mind returns, incorrectly selected sizes and final-sale items are generally excluded. These restrictions do not limit your rights for faulty, misdescribed or undelivered goods, or any other rights under applicable consumer law.

Please contact us before returning an item. We will provide return instructions where a return is required and cover return shipping for damaged, defective or incorrect items. Approved refunds are issued to the original payment method within 5–7 business days; your payment provider may take additional time to display the credit.

Nothing in this policy excludes or restricts your statutory consumer rights.